Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
About the Client
Our client is a growing moving and relocation services company based in the United States that helps residential and commercial customers plan and execute smooth, stress-free moves. Their team focuses on delivering exceptional customer service, accurate moving estimates, and reliable logistics coordination to ensure every move is handled professionally from start to finish.
As their business continues to grow, they are expanding their remote support team to help manage inbound inquiries, assist with quoting, and support the sales process.
Role Overview
We are seeking a proactive and customer-focused Moving Sales Virtual Assistant to support the sales team by serving as the first point of contact for prospective customers planning a move. In this role, you will assist with responding to inbound inquiries, coordinating virtual surveys, preparing moving estimates, and supporting the booking process to ensure a smooth and professional customer experience.
This role requires strong communication skills, attention to detail, and the ability to manage multiple leads while working in a fast-paced environment.
Key Responsibilities
Inbound Lead Support
Respond to inbound calls, emails, and online inquiries from prospective customers interested in moving services.
Virtual Survey Coordination
Assist in scheduling and facilitating virtual walk-throughs or surveys with customers to review inventory and moving requirements.
Estimate Preparation
Support the preparation of moving quotes using internal moving software by gathering customer inventory details and move specifications.
Lead Follow-Up
Conduct follow-ups with prospective customers to answer questions, provide additional information, and assist in moving them toward booking.
CRM Management
Maintain accurate records of customer interactions, estimates, and booking details in the CRM system (SmartMoving).
Sales Process Support
Assist the sales and operations teams by ensuring all customer information and move details are properly documented for a smooth transition to the operations team.
Requirements & Qualifications
Relevant Experience
At least 1 year of experience in customer service, inside sales, appointment setting, or administrative support, preferably supporting service-based businesses. Experience in the moving or logistics industry is a plus.
Communication Skills
Strong verbal and written communication skills with a friendly, professional phone presence when interacting with customers.
Technical Proficiency
Comfortable working with CRM systems, VoIP phone platforms, email tools, and video conferencing software. Ability to learn industry-specific moving software such as SmartMoving.
Organization & Follow-Through
Strong attention to detail with the ability to manage multiple customer inquiries, follow-ups, and scheduling tasks simultaneously.
Remote Work Readiness
Ability to work independently in a remote environment with minimal supervision while maintaining productivity and responsiveness.
Home Office Setup
Reliable high-speed internet connection, a quiet home office environment, and a computer capable of supporting CRM and video call software.
Work Setup
Location: Remote (Philippines or Latin America)
Job Type: Full-Time
Schedule: US Business Hours
Originally posted on Himalayas